/* Agent CRM modules — saved leads, appointments, messages, reviews, analytics */
.crm-content {
  padding-bottom: 2.5rem;
}

.crm-toolbar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 1.35rem;
}

.crm-toolbar h2 {
  font-size: 1.35rem;
  font-weight: 700;
  color: var(--dash-navy-800, #0a1c36);
  margin: 0;
}

.crm-toolbar p {
  margin: 0.2rem 0 0;
  color: #5b6f8c;
  font-size: 0.88rem;
}

.crm-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.55rem;
}

.crm-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.55rem 1rem;
  border-radius: 999px;
  font-size: 0.82rem;
  font-weight: 600;
  border: 1px solid rgba(15, 39, 71, 0.12);
  background: #fff;
  color: #0f2747;
  cursor: pointer;
  transition: transform 0.2s, box-shadow 0.2s, background 0.2s;
}

.crm-btn:hover {
  transform: translateY(-1px);
  box-shadow: 0 8px 24px rgba(4, 20, 39, 0.1);
}

.crm-btn--gold {
  background: linear-gradient(135deg, #facc15, #eab308);
  border-color: rgba(234, 179, 8, 0.5);
  color: #041427;
}

.crm-btn--primary {
  background: linear-gradient(135deg, #0f2747, #1e3b5a);
  color: #fff;
  border-color: transparent;
}

.crm-glass {
  background: rgba(255, 255, 255, 0.82);
  border: 1px solid rgba(15, 39, 71, 0.08);
  border-radius: 18px;
  box-shadow: var(--dash-shadow, 0 22px 60px rgba(4, 20, 39, 0.12));
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
}

.crm-kpi-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 0.85rem;
  margin-bottom: 1.25rem;
}

.crm-kpi {
  padding: 1rem 1.1rem;
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.9);
  border: 1px solid rgba(250, 204, 21, 0.2);
}

.crm-kpi strong {
  display: block;
  font-size: 1.45rem;
  color: #041427;
}

.crm-kpi span {
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #64748b;
  font-weight: 700;
}

.crm-badge {
  display: inline-flex;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.crm-badge--new { background: #dbeafe; color: #1d4ed8; }
.crm-badge--saved { background: #fef3c7; color: #b45309; }
.crm-badge--high, .crm-badge--urgent { background: #fee2e2; color: #b91c1c; }
.crm-badge--medium { background: #e0e7ff; color: #4338ca; }
.crm-badge--low { background: #f1f5f9; color: #475569; }
.crm-badge--scheduled { background: #d1fae5; color: #047857; }
.crm-badge--completed { background: #ecfdf5; color: #065f46; }
.crm-badge--cancelled { background: #f1f5f9; color: #64748b; }
.crm-badge--pending { background: #ffedd5; color: #c2410c; }
.crm-badge--converted { background: #dcfce7; color: #15803d; }

.crm-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 1rem;
}

.crm-lead-card {
  padding: 1.15rem;
  transition: transform 0.2s, box-shadow 0.2s;
}

.crm-lead-card:hover {
  transform: translateY(-3px);
  box-shadow: var(--dash-shadow-lg);
}

.crm-lead-card h3 {
  font-size: 1.05rem;
  margin: 0 0 0.35rem;
  color: #041427;
}

.crm-lead-meta {
  font-size: 0.82rem;
  color: #64748b;
  margin-bottom: 0.65rem;
}

.crm-lead-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin: 0.5rem 0;
}

.crm-lead-tags span {
  font-size: 0.72rem;
  padding: 0.15rem 0.45rem;
  background: rgba(15, 39, 71, 0.06);
  border-radius: 6px;
}

.crm-card-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
  margin-top: 0.85rem;
  padding-top: 0.85rem;
  border-top: 1px solid rgba(15, 39, 71, 0.08);
}

.crm-card-actions a,
.crm-card-actions button {
  font-size: 0.75rem;
  padding: 0.35rem 0.65rem;
  border-radius: 8px;
  border: none;
  background: rgba(15, 39, 71, 0.06);
  color: #0f2747;
  cursor: pointer;
  text-decoration: none;
}

.crm-empty {
  text-align: center;
  padding: 3rem 1.5rem;
}

.crm-empty i {
  font-size: 2.5rem;
  color: #facc15;
  margin-bottom: 1rem;
}

.crm-empty h3 {
  margin: 0 0 0.5rem;
  color: #041427;
}

.crm-empty p {
  color: #64748b;
  max-width: 420px;
  margin: 0 auto 1.25rem;
}

.crm-filter-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 1rem;
}

.crm-filter-bar a {
  padding: 0.4rem 0.85rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 600;
  background: #fff;
  border: 1px solid rgba(15, 39, 71, 0.1);
  color: #334155;
}

.crm-filter-bar a.active {
  background: #0f2747;
  color: #fff;
  border-color: #0f2747;
}

.crm-table-wrap {
  overflow-x: auto;
}

.crm-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.86rem;
}

.crm-table th,
.crm-table td {
  padding: 0.75rem 1rem;
  text-align: left;
  border-bottom: 1px solid rgba(15, 39, 71, 0.08);
}

.crm-table th {
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: #64748b;
}

.crm-modal {
  position: fixed;
  inset: 0;
  z-index: 2000;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 1rem;
  background: rgba(4, 20, 39, 0.55);
}

.crm-modal.is-open {
  display: flex;
}

.crm-modal__panel {
  width: min(520px, 100%);
  max-height: 90vh;
  overflow-y: auto;
  padding: 1.5rem;
  border-radius: 20px;
  background: #fff;
  box-shadow: var(--dash-shadow-lg);
}

.crm-modal__panel h3 {
  margin: 0 0 1rem;
}

.crm-form-grid {
  display: grid;
  gap: 0.85rem;
}

.crm-form-grid label {
  display: grid;
  gap: 0.3rem;
  font-size: 0.8rem;
  font-weight: 600;
  color: #334155;
}

.crm-form-grid input,
.crm-form-grid select,
.crm-form-grid textarea {
  padding: 0.55rem 0.75rem;
  border: 1px solid rgba(15, 39, 71, 0.15);
  border-radius: 10px;
  font-family: inherit;
}

.crm-form-wide {
  grid-column: 1 / -1;
}

.crm-leads-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 1rem;
}

.crm-lead-card__top {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  align-items: flex-start;
}

.crm-timeline {
  display: grid;
  gap: 0.75rem;
}

.crm-timeline-item {
  border-left: 3px solid #facc15;
  padding: 0.15rem 0 0.15rem 0.85rem;
}

.crm-timeline-item strong,
.crm-timeline-item span {
  display: block;
}

.crm-timeline-item span {
  color: #64748b;
  font-size: 0.82rem;
  margin-top: 0.15rem;
}

.crm-view-toggle {
  display: inline-flex;
  background: rgba(15, 39, 71, 0.06);
  border-radius: 999px;
  padding: 0.2rem;
}

.crm-view-toggle button {
  border: none;
  background: transparent;
  padding: 0.4rem 0.9rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 600;
  cursor: pointer;
  color: #64748b;
}

.crm-view-toggle button.is-active {
  background: #fff;
  color: #041427;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
}

.crm-calendar {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 0.35rem;
  margin-top: 1rem;
}

.crm-calendar__day {
  min-height: 72px;
  padding: 0.4rem;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.7);
  border: 1px solid rgba(15, 39, 71, 0.06);
  font-size: 0.72rem;
}

.crm-calendar__day.is-today {
  border-color: #facc15;
  box-shadow: 0 0 0 2px rgba(250, 204, 21, 0.35);
}

.crm-calendar__event {
  display: block;
  margin-top: 0.25rem;
  padding: 0.2rem 0.35rem;
  border-radius: 6px;
  background: rgba(15, 39, 71, 0.08);
  font-size: 0.65rem;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.crm-chat {
  display: grid;
  grid-template-columns: 300px 1fr;
  gap: 0;
  min-height: 520px;
  border-radius: 18px;
  overflow: hidden;
  border: 1px solid rgba(15, 39, 71, 0.08);
}

.crm-chat__list {
  background: rgba(4, 20, 39, 0.03);
  border-right: 1px solid rgba(15, 39, 71, 0.08);
  overflow-y: auto;
}

.crm-chat__search {
  padding: 0.75rem;
  border-bottom: 1px solid rgba(15, 39, 71, 0.08);
}

.crm-chat__search input {
  width: 100%;
  padding: 0.5rem 0.75rem;
  border-radius: 10px;
  border: 1px solid rgba(15, 39, 71, 0.12);
}

.crm-convo-item {
  display: flex;
  gap: 0.65rem;
  padding: 0.85rem 0.75rem;
  border-bottom: 1px solid rgba(15, 39, 71, 0.06);
  text-decoration: none;
  color: inherit;
  transition: background 0.15s;
}

.crm-convo-item:hover,
.crm-convo-item.is-active {
  background: rgba(250, 204, 21, 0.12);
}

.crm-convo-avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: linear-gradient(135deg, #0f2747, #1e3b5a);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  flex-shrink: 0;
}

.crm-convo-body {
  min-width: 0;
  flex: 1;
}

.crm-convo-body strong {
  display: flex;
  justify-content: space-between;
  font-size: 0.85rem;
}

.crm-convo-body p {
  margin: 0.2rem 0 0;
  font-size: 0.75rem;
  color: #64748b;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.crm-unread {
  background: #facc15;
  color: #041427;
  font-size: 0.65rem;
  font-weight: 800;
  padding: 0.1rem 0.4rem;
  border-radius: 999px;
}

.crm-chat__main {
  display: flex;
  flex-direction: column;
  background: #fff;
}

.crm-chat__header {
  padding: 1rem 1.15rem;
  border-bottom: 1px solid rgba(15, 39, 71, 0.08);
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.crm-chat__messages {
  flex: 1;
  overflow-y: auto;
  padding: 1.15rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  background: linear-gradient(180deg, #fafbfc, #fff);
}

.crm-bubble {
  max-width: 78%;
  padding: 0.65rem 0.9rem;
  border-radius: 14px;
  font-size: 0.86rem;
  line-height: 1.45;
}

.crm-bubble--client {
  align-self: flex-start;
  background: #f1f5f9;
  color: #0f172a;
  border-bottom-left-radius: 4px;
}

.crm-bubble--agent {
  align-self: flex-end;
  background: linear-gradient(135deg, #0f2747, #1e3b5a);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.crm-bubble time {
  display: block;
  font-size: 0.65rem;
  opacity: 0.75;
  margin-top: 0.35rem;
}

.crm-chat__composer {
  display: flex;
  gap: 0.5rem;
  padding: 0.85rem;
  border-top: 1px solid rgba(15, 39, 71, 0.08);
}

.crm-chat__composer input {
  flex: 1;
  padding: 0.65rem 0.85rem;
  border-radius: 999px;
  border: 1px solid rgba(15, 39, 71, 0.15);
}

.crm-review-card {
  padding: 1.25rem;
  margin-bottom: 1rem;
}

.crm-review-head {
  display: flex;
  gap: 1rem;
  align-items: flex-start;
}

.crm-review-avatar {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  object-fit: cover;
}

.crm-rating-bars {
  margin: 1rem 0;
}

.crm-rating-bar {
  display: grid;
  grid-template-columns: 48px 1fr 32px;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.78rem;
  margin-bottom: 0.35rem;
}

.crm-rating-bar__track {
  height: 8px;
  background: rgba(15, 39, 71, 0.08);
  border-radius: 999px;
  overflow: hidden;
}

.crm-rating-bar__fill {
  height: 100%;
  background: linear-gradient(90deg, #facc15, #eab308);
  border-radius: 999px;
}

.crm-analytics-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 1rem;
}

.crm-chart-card {
  padding: 1.15rem;
}

.crm-chart-card h4 {
  margin: 0 0 0.75rem;
  font-size: 0.95rem;
  color: #041427;
}

@media (max-width: 992px) {
  .crm-chat {
    grid-template-columns: 1fr;
  }
  .crm-chat__list {
    max-height: 220px;
    border-right: none;
    border-bottom: 1px solid rgba(15, 39, 71, 0.08);
  }
  .crm-analytics-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .crm-grid {
    grid-template-columns: 1fr;
  }
}